Question 1

Is MoonReward free to join?

Accepted Answer

Yes, 100% free. No credit card, no hidden fees, no premium tiers. You simply sign up with your email and start earning immediately. We make money by working with advertisers — they pay us, we pay you.

Question 2

What countries is MoonReward available in?

Accepted Answer

MoonReward is open worldwide. Which offers you see depends on your country, because advertisers buy their audiences by country — members in the US, UK, Canada, Australia and Western Europe generally have the most to choose from. The catalogue is refreshed as providers add campaigns.

Question 3

How old do I need to be to use MoonReward?

Accepted Answer

You must be at least 18 years old to use MoonReward and withdraw earnings. Some surveys may have additional age requirements specified in the offer details.

Question 4

Can I have multiple accounts?

Accepted Answer

No. Each person is allowed one account. Duplicate accounts will be detected and terminated, and any earnings may be forfeited. One account per device/household is strictly enforced.

Question 5

How do I earn money on MoonReward?

Accepted Answer

Browse the offer wall and pick tasks that interest you. Categories include surveys, mobile game offers, app trials, video watching, shopping cashback, and referrals. Each offer shows the payout and time required before you start.

Question 6

Why was my offer not credited?

Accepted Answer

Most offers credit automatically within 15 minutes. If yours hasn't credited after 1 hour, open a support ticket with the offer ID. Common reasons for non-credit include: using a VPN, completing the offer on a different device, or not meeting the offer requirements (e.g., not reaching the required game level).

Question 7

Do earnings expire?

Accepted Answer

No. Your wallet balance never expires. Earnings stay in your account until you choose to withdraw them. There's no inactivity penalty.

Question 8

Are surveys always available?

Accepted Answer

Yes, but availability depends on your profile and region. Our system matches you with surveys you're likely to qualify for. Keeping your profile complete maximizes your survey matches.

Question 9

What is the minimum withdrawal amount?

Accepted Answer

The minimum is $1.00 for PayPal and gift cards. For crypto, the minimum is $5.00 (plus any applicable network fees, which vary by currency).

Question 10

How long do withdrawals take?

Accepted Answer

PayPal and gift card withdrawals are instant — they arrive within seconds of your request. Crypto withdrawals typically take 5–20 minutes depending on network congestion.

Question 11

Are there any withdrawal fees?

Accepted Answer

We charge zero platform fees. For crypto withdrawals, standard blockchain network fees (gas fees) apply and are deducted from your withdrawal amount. For PayPal and gift cards, there are no fees of any kind.

Question 12

What payment methods are supported?

Accepted Answer

We currently support PayPal, Bitcoin (BTC), Ethereum (ETH), USDT (TRC-20), BNB, and 200+ gift card brands including Amazon, Steam, iTunes, Google Play, Starbucks, Walmart, and many more.

Question 13

How is my account secured?

Accepted Answer

We use 256-bit SSL encryption for all data transmission, offer optional two-factor authentication (2FA) via authenticator app, and run automated anomaly detection on all withdrawals to prevent fraud.

Question 14

Can I change my email address?

Accepted Answer

Yes, contact our support team to request an email change. You'll need to verify ownership of both the old and new email addresses for security purposes.

Question 15

What happens if I get banned?

Accepted Answer

Accounts are banned for violations including: multiple accounts, using VPNs to manipulate offer locations, chargeback attempts, or fraudulent activity. Banned accounts forfeit their balance. If you believe a ban was an error, contact support within 30 days.